Proactive and interactive customer communications designed specifically for utilities. Two-way SMS, email, and voice.Txt REG to (480) 525-5111Select an account number between: 100
& 120. Use authorization code: 0000OUT: report an outage
STAT: check outage status
HELP: more info
STOP: to end demo session
Map-based outage communications for utilities — on the web and mobile devices.
A convenient way for customers to access their account and report power outages anytime, anywhere.
Web Maps Connector™
Web Maps Connector™ plugs into the power of the internet to provide your GE Smallworld users with the best high-resolution maps available, while saving you time and money.
StreetLightOutages.com brings map-based outdoor light reporting to your website.
Information is Power
iFactor provides advanced self-service solutions that bridge the communications gap between utilities and their customers. We have a proven history of success exclusively within the utility sector, delivering best-of-breed solutions that reduce call center traffic while improving customer service. Click GO to learn more about our high tech, high touch utility solutions.