Archive for 2010

Dec
22

Digital Map Products Partners with iFactor Consulting to bring Parcel Boundary Data to Utilities

Digital Map Products (DMP), a leading provider of software-as-a-service spatial technology solutions, recently partnered with iFactor Consulting to offer the utility industry seamless access to nationwide parcel data through its Web Maps Connector product.  As an authorized reseller of DMP’s ParcelStream™ web service, iFactor makes it easy for GE Smallworld users to leverage parcel boundaries for improved efficiency and decisions in areas such as right of way management and transmission corridor planning.

The utility industry increasingly uses GIS technology and parcel boundary data to improve customer service, reduce costs and meet regulatory requirements.  iFactor’s Web Maps Connector product makes it easy to integrate geospatial data and aerial imagery into existing Smallworld-based applications by employing leading web services such as ParcelStream™.   With Web Maps Connector and ParcelStream™ utility users can easily add a parcel boundary layer, retrieve detailed parcel information and access related data sets.

“The integration of ParcelStream with Web Maps Connector allows Smallworld users to increase the value of their data, reduce maintenance costs, and even leverage the investment in Smallworld with additional users in the enterprise,” said Brad Sileo, Vice President of business development at iFactor Consulting.  “This new offering with Digital Map Products helps us continue to expand our solution as we work to help utilities get out of the landbase data maintenance business.”

Digital Map Products has one of the largest parcel boundary data collections in the US, with over 110 million parcels covering virtually all cities population 100,000 or greater.  ParcelStream™ bundles access to this nationwide parcel boundary data with mapping display technologies so software developers and integrators can easily incorporate parcels into their applications.  Through Digital Map Products’ partner program companies can harness DMP’s leading spatial technology and data to enhance their offerings and generate new revenue opportunities.

“The utility industry, like many other sectors, relies heavily on GIS technology and geospatial data to increase operational efficiency and strengthen organizational decision making,” Digital Map Products CEO Jim Skurzynski said.  “Parcel boundary data is a key component in this equation and we’re excited to partner with iFactor to make this valuable data set more accessible to GE Smallworld users and the utility industry as a whole.”

For more information about ParcelStream™ for the utility industry or Digital Map Products’ partnering opportunities, visit: www.digmap.com/Info/ParcelStreamPartner.html

Digital Map Products is a leading provider of web-enabled spatial solutions that bring the power of spatial technology to mainstream business, government and consumer applications. SpatialStream™, the company’s SaaS spatial development platform, enables the rapid development of spatial applications. Its ParcelStream™ web service is powering national real estate websites with millions of hits per hour. LandVision™ and CityGIS™ are embedded GIS solutions for real estate and local government. To learn more, visit http://www.digmap.com.

Posted on: December 22nd, 2010 by Jamie Downing No Comments
Nov
18

Colorado Springs Utilities Selects iFactor Consulting’s Storm Center Product for Internal Outage Communications

Colorado Springs Utilities recently purchased iFactor’s industry leading Storm Center product to fulfill its internal outage communications needs.  The Storm Center implementation will provide a platform for delivering outage information to internal consumers using interactive web applications built on Microsoft Bing Maps.  The product will be delivered using a hosted deployment, providing Springs Utilities with a completely managed solution including servers, network connectivity, and software deployment and support.  Storm Center will use standard web services to interface with Springs Utilities’ OMS data, and will display the information graphically using both a polygon thematic layer and a location point layer. Using Storm Center to provide widespread visibility into the real-time OMS data will improve operational awareness throughout the utility, improving decision making and communications from dispatch out through customer service, field operations, and executive management.

Colorado Springs Utilities (www.csu.org) employs more than 1,800 people and provides electricity, natural gas, water and wastewater services to the growing Pikes Peak region of Colorado. Springs Utilities’ service area spans 500 square miles and encompasses residential, industrial, commercial and military/government customers.

Posted on: November 18th, 2010 by Jamie Downing No Comments
Nov
17

Colorado Springs Utilities Selects iFactor Consulting to Provide PowerOn Support

iFactor Consulting has been awarded a contract to provide immediate and ongoing PowerOn support and maintenance for Colorado Springs Utilities. This involves maintenance of all operations of the critical 24×7 Outage Management System. iFactor consultants conduct daily system health and status checks, debug network model and other issues, and ensure PowerOn is running optimally. The daily checks proactively find problems before they have a chance to impede normal operations. iFactor staff are also available after hours and during major events to monitor the system and ensure optimal health and performance.

In addition, to better support their data and ensure more accurate reporting, Springs Utilities purchased iFactor’s exclusive PowerOn Data Toolkit which is comprised of the aptly named “EZ Archiver” and the Data Scrubbing Tool (DST). The EZ Archiver enhances the GE product by running archive processes directly from Oracle to Oracle without passing through the Smallworld ACP. This alone increases performance tenfold. The EZ Archiver is easy to run, easy to maintain, and contains multiple checks to ensure there is no data loss. The DST allows for post closure modification of critical outage data, including start and restore times, phase, device, number of customers, and most importantly, regenerates customer interrupt records based on these changed values. The DST ensures that no matter what happened to the data in PowerOn, the numbers will be correct for final reporting to state agencies and other organizations.

Colorado Springs Utilities (www.csu.org) employs more than 1,800 people and provides electricity, natural gas, water and wastewater services to the growing Pikes Peak region of Colorado. Springs Utilities’ service area spans 500 square miles and encompasses residential, industrial, commercial and military/government customers.

Posted on: November 17th, 2010 by Jamie Downing No Comments
Nov
11

Contact Your Customers Before They Contact You

Join Entergy and iFactor to learn more about proactive communications at this webinar…

The nature of the utility-to-customer relationship is changing faster today than it has at any other time in recent history.  A convergence of issues is driving this change, including:

  • Complex energy challenges we face
  • New customer expectations
  • Rapid advances in online and mobile technologies

Today’s utilities must foster these relationships with customers to establish the utility as a trusted energy partner as well as a business that is ‘easy’ to work with.

As a part of an overall strategy to accomplish this, several utilities have undertaken programs aimed at using online and mobile technologies to proactively share information with their customers and the public.

Offering a choice of channels to communicate on, while expanding the information available to the customer, provides a powerful change in this relationship, which can drive short term cost savings and provide a platform for the future of energy retailing and marketing.

This informational webinar discusses:

  • Types of information that can be communicated
  • Channels to consider: text, web, mobile, smartphone, Twitter, etc.
  • Audiences to consider: customers’ media, emergency officials, etc.
  • Benefits of proactive communications: call deflection, customer satisfaction, customer perception, regulatory requirements

Don’t miss out on this great webinar on learning how to contact your customers before they contact you.

Register here.

Interested in learning more now?  Contact us at sales@ifactorconsulting.com, visit us at www.ifactorconsulting.com, or call us at (800) 631-9839.

Posted on: November 11th, 2010 by Cassandra Chamberlin No Comments
Oct
21

iFactor Consulting at EMACS 2010

Stop by booth 113 at this year’s EMACS conference to hear all about iFactor’s latest advances in customer communications.  Just can’t wait?  Click here for a sneak peek at some exciting product news and hands-on demonstrations available at the show!

Posted on: October 21st, 2010 by Jamie Downing No Comments