Oct
22

Southern Company Wins EMACS 2014 Gold Award for Outage Communications Initiatives

We are excited to announce that iFactor client Southern Company received the Gold Award for Outage Communications Initiatives at EMACS 2014! Click to continue>>

Oct
20

Join iFactor at the Fifth Annual iConnect Client Conference in Scottsdale, AZ

iFactor iConnect Client Conference
Each year, iFactor gathers clients and industry experts together for a collaborative two day conference aimed at helping utilities improve customer communications to increase customer satisfaction and to facilitate operational efficiency. We hope you will be able to join us March 23-25, 2015 for this year’s event in sunny Scottsdale, AZ… Click to continue >>

Oct
16

Now Available: 5 Tactics for Promoting Utility Customer Self-Service Solutions

5 Tactics for Promoting Utility Customer Self-Service Solutions

When utilities implement self-service technologies designed for customers to accomplish tasks such as viewing energy use, reporting an outage, or paying bills, their customers aren’t always quick to participate. In this presentation, we’ll explain how your utility can leverage customer interactions…Click to continue>>

Oct
14

Press Release: SaskPower Uses iFactor StreetLight Outages™ Map to Improve Response to Customer Repair Requests

SaskPower_SLO_out

TEMPE, Arizona (October 14, 2014) – SaskPower recently launched a new map-based webpage that allows customers to quickly and easily report issues with outdoor lights. The new reporting tool, powered by iFactor’s StreetLight Outages…Click to continue>>

Oct
3

Free On-Demand Webinar: Streamlining Customer Streetlight Repair Requests

Free On-Demand Webinar: Streamlining Customer Streetlight Repair Requests

Providing excellent service to customers and municipal partners when managing outdoor lights is a key ingredient to serving the public and growing this business area. Knowing when lights are out and coordinating the field crews to respond is an important challenge, but even when customers report a problem…Click to continue>>