Jul
23

iFactor Updates Austin Energy Storm Center Map to Integrate with ADMS

We recently completed an update to Austin Energy’s Storm Center outage map and outage reporting tool.

Austin Energy Storm Center power outage map

This is iFactor’s first implementation of Storm Center that integrates with an Advanced Distribution Management System (ADMS). The update was completed as part of Austin Energy’s implementation of a new Schneider Electric ADMS. The entire ADMS implementation project took almost two years to complete.

 
 

iFactor has mobile solutions that can help utilities and customers alike to save time and money, quickly access important information and increase productivity. Interested in developing a mobile communications strategy for your utility? Watch our video and contact iFactor to learn more.

 
Jul
15

Colorado Springs Utilities Updates Storm Center Map, Adds Outage Reporting and Status to Mobile App

Colorado Springs Utilities (CSU) has updated its power outage map to iFactor’s Storm Center 3. The update gives the map interface a cleaner look and feel and incorporates performance improvements such as compressed data volume to provide faster access speeds to users and enhanced data tracking.

CSU has also added an outage reporting and status tool that customers can access from the map. Previously, all outages had to be reported by phone, so this automated tool adds a new communication channel for CSU customers to use when reporting outages. iFactor clients Oncor and SMECO also use versions of this tool to provide outage reporting and status updates to customers on the web and mobile web.

To report an outage or check the status of an outage, customers enter the phone number associated with their account and the street number of their account address. This information acts as an authentication, removing the need for an additional login.

To report an outage or check the status of an outage, customers enter the phone number associated with their account and the street number of their account address. This information acts as an authentication, removing the need for an additional login.

In March, CSU also updated its mobile app. The update includes a new look and feel, additional links for contacting the Utility, and a mobile version of CSU’s new outage reporting and status tool.

CSU_mobile_app_home_screenCSU_app_contact_us_infoCSU_app_outage_reporting_and_status

 
 

iFactor has mobile solutions that can help utilities and customers alike to save time and money, quickly access important information and increase productivity. Interested in developing a mobile communications strategy for your utility? Watch our video and contact iFactor to learn more.

 
Jul
7

Recent Storms in Midwest Drive Outage Map Views, 80% of Visits from Mobile Devices

Last week, storms in the Midwest caused several major outages which left 250,000 homes and businesses without power. Between June 29 and July 2, customers of iFactor clients in the region visited their utilities’ mobile-optimized outage maps approximately 211,000 times to report outages and look up information, including the cause of the outage and the estimated restoration time. Of these visits, more than 80% were from a smartphone or a tablet.

Recent Storms in Midwest Drive Outage Map Views, 80% of Visits from Mobile Devices

Given the rapid rise of smartphone and tablet adoption, mobile-friendly outage maps can be an essential tool in a utility’s customer communications strategy, especially since customers experiencing an outage may not be able to use a desktop computer or access WiFi through their laptops.

If you would like to learn more about iFactor’s mobile-optimized Storm Center™ power outage maps, contact us at info@ifactorconsulting.com.

 
 

iFactor has mobile solutions that can help utilities and customers alike to save time and money, quickly access important information and increase productivity. Interested in developing a mobile communications strategy for your utility? Watch our video and contact iFactor to learn more.

 
Jun
30

Using Mobile Technology to Increase Participation in Demand Response Programs

Increase Participation in Demand Response Programs

According to a 2014 Q1 survey by research firm Parago, only 14% of Americans participate in their utility’s demand response programs. The survey found that a major reason for such low participation is simply that 50% of utility customers don’t know that their utilities offer demand response programs. Another 25% said that their utilities did not offer demand response programs, which likely isn’t the case. Not surprisingly, 84% of demand response participants said their primary motivation for participating was to save money. To boost participation in demand response programs, utilities can use mobile channels to make their customers aware of the potential cost savings so they can better manage their energy use.

NV Energy sets a good example of this with their customer communication strategy.Through an online portal called “MyAccount”, customers can register for text and email alerts reminding them of peak pricing times or notifying them when their bill is approaching a certain dollar amount. Customers can also receive alerts that itemize their billing cost by appliance. For example, a customer could see that it is much more expensive to use an oven during peak pricing hours and therefore choose to cook at a different time. Since it’s implementation, NV Energy’s customer portal has been very popular with 500,000 out of 1.3 million NV Energy customers registering for alert services.

Click here or on the image above to view Parago’s infographic highlighting the survey’s findings. For information on how iFactor communication solutions can help drive participation in your utility’s demand response programs, contact us at info@ifactorconsulting.com.

 

Sources: Energy Demand Response Press Release and the Las Vegas Review Journal.

 
 

iFactor has mobile solutions that can help utilities and customers alike to save time and money, quickly access important information and increase productivity. Interested in developing a mobile communications strategy for your utility? Watch our video and contact iFactor to learn more.

 
Jun
20

Infographic – The Utility Customer of 2015

The rapid adoption of mobile applications and social media has significantly changed the way utilities connect with their customers. Our infographic, “The Utility Customer of 2015”, highlights several key preferences and expectations customers have when interacting with their utility through these channels.
the Utility Customer of 2015
To embed this infographic on your own blog or webpage, copy the code below:

 
 

iFactor has mobile solutions that can help utilities and customers alike to save time and money, quickly access important information and increase productivity. Interested in developing a mobile communications strategy for your utility? Watch our video and contact iFactor to learn more.