On November 28, Hydro One announced the launch of its new Outage Notification program. The program is powered by iFactor’s Notifi® product, and gives Hydro One customers the option to sign up for proactive text message or email alerts about outages that may be affecting their properties.
“To better serve our customers, we are piloting our new proactive Outage Notification tool,” said Carm Marcello, President and CEO, Hydro One. “Based on customer feedback, we know our customers want up-to-date information that will allow them to make decisions if the lights go out. This tool will now make getting that information even easier.”
Outage Notification program promotion from Hydro One’s homepage
The current version of the Outage Notification service is a pilot available to over 132,000 residential customers in the areas of Alliston, Dundas, Orangeville, Bolton, Guelph, Thorold, and Simcoe. Customers can register for alerts on Hydro One’s website using their My Account login information, and will receive alerts when an outage is initially reported, when an estimated time of restoration is set or updated, and when outage restoration is confirmed.
The Hydro One Outage Notification program also allows customers to use text message keywords to pause, resume, or cancel text messaging by replying to any text message sent by the program. Hydro One has promoted the Outage Notification program on its homepage and on Twitter, and has included a page on its website with detailed information about the program.
Twitter promotion for the outage notification pilot program
Hydro One delivers electricity safely, reliably, and responsibly to homes and businesses across the province of Ontario. It owns and operates Ontario’s 29,000 km high-voltage transmission network that delivers electricity to large industrial customers and municipal utilities, and a 122,000 km low-voltage distribution system that serves about 1.3 million end-use customers and smaller municipal utilities in the province. Hydro One is wholly owned by the Province of Ontario.
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