Join iFactor at the Fifth Annual iConnect Client Conference in Scottsdale, AZ

Each year, iFactor gathers clients and industry experts together for a collaborative twoday conference aimed at helping utilities improve customer communications to increase customer satisfaction and to facilitate operational efficiency. We hope you will be able to join us March 23-25, 2015 for this year’s event in sunny Scottsdale, AZ… Click to continue >>


Now Available: 5 Tactics for Promoting Utility Customer Self-Service Solutions

When utilities implement self-service technologies designed for customers to accomplish tasks such as viewing energy use, reporting an outage, or paying bills, their customers aren’t always quick to participate. In this presentation, we’ll explain how your utility can leverage customer interactions, use effective marketing tactics, and learn from other industries to increase participation in your self-service solutions, resulting in reduced operating costs and higher customer satisfaction.… Click to continue »


Press Release: SaskPower Uses iFactor StreetLight Outages™ Map to Improve Response to Customer Repair Requests

SaskPower to speak on upcoming webinar about using StreetLight Outages™ map to improve the customer experience around streetlight repair requests. TEMPE, Arizona (October 14, 2014) – SaskPower recently launched a new map-based webpage that allows customers to quickly and easily report issues with outdoor lights. The new reporting tool, powered by iFactor’s StreetLight Outages, is designed to help SaskPower improve the customer experience of reporting streetlight outages. To… Click to continue »


Free On-Demand Webinar: Streamlining Customer Streetlight Repair Requests

  October 15, 2014 Providing excellent service to customers and municipal partners when managing outdoor lights is a key ingredient to serving the public and growing this business area. Knowing when lights are out and coordinating the field crews to respond is an important challenge, but even when customers report a problem, managing the communication flow from customer request to utility work order can be time… Click to continue »


Energy Central Interviews iFactor’s Brad Sileo for Mobile Utility Week – Part III

In the final part of Brad’s interview with Energy Central for Mobile Utility Week, Brad talks about how utilities can achieve higher customer engagement by implementing preference management in their mobile strategy. Make sure you don’t miss Part I and Part II!     iFactor has mobile solutions that can help utilities and customers alike to save time and money, quickly access important information and increase… Click to continue »