LG&E and KU has updated its online outage map and mobile app to add weather radar information and improve the customer experience on mobile devices.
“Communicating outage information via this tool has proven to be very valuable,” said John P. Malloy, vice president of Customer Services, in a news release about the outage map updates. “As a result, the company saw the need to implement enhancements to the existing system and maintain the most up-to-date technology to enhance the customer experience.”
LG&E and KU’s updated outage map is optimized for use on both desktop and mobile web browsers and includes an enhanced user interface. One new feature is the addition of a weather overlay that allows customers to view current weather in the area. The Utility’s updated mobile app also includes a mobile version of the outage map, as well as outage summary tables and a list of contact information for the Utility.
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