Feb
25

Infographic – Four Utility Customer Communication Trends of 2014

In a blog post published in January 2015, we identified four key trends that made 2014 the most active and exciting year in utility customer communications the industry has experienced. Our infographic below highlights the key details about these trends. You can also read more about these trends in our January blog post.

Four Utility Customer Communication Trends of 2014

 

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How

Free Webinar: How "Mobile" is Changing the Payment Landscape for Utilities

March 5, 2015 - 11:00 AM PST/2:00 PM EST

Improving the billing and payment process for customers has become a key initiative for utilities. Join iFactor and Western Union as we share how mobile technologies can help utilities increase customer satisfaction and improve collections while managing costs. Click for more information >>

 
Feb
17

SMECO Adds Billing and Payment Messages to Text Message Offering for Customers

In December 2014, Southern Maryland Electric Cooperative (SMECO) added billing and payment messages to its text messaging service for customers. The update adds text messaging keywords that allow customers to request account balance information and to pay bills using stored payment information. Customers can also use SMECO’s Online Bill Payment site to sign up to receive bills via text message. With this service, customers receive text message notifications with an embedded link to view their bill.

SMECO 24/7 webpage header - "Report your outage, view the up-to-date outage map, and pay your bill all with the touch of a finger. Download the free SMECO 24/7 app for your smart phone or mobile device."

To support the text messaging service, SMECO has an FAQ page on its website with descriptions of the text message keywords available, additional information about how to register, and what to expect from the service.

Interested in learning more about mobile billing and payments for utilities? Sign up for our free webinar How “Mobile” is Changing the Payment Landscape for Utilities” taking place on March 5 at 2:00 PM EST.

SMECO is a customer-owned electric cooperative providing electricity to more than 156,000 services in southern Prince George’s County, and in Charles County, St. Mary’s County, and all but the northeast portion of Calvert County. For more information on SMECO, visit www.smeco.coop.

 
How

Free Webinar: How "Mobile" is Changing the Payment Landscape for Utilities

March 5, 2015 - 11:00 AM PST/2:00 PM EST

Improving the billing and payment process for customers has become a key initiative for utilities. Join iFactor and Western Union as we share how mobile technologies can help utilities increase customer satisfaction and improve collections while managing costs. Click for more information >>

 
Feb
13

Free Webinar: How “Mobile” is Changing the Payment Landscape for Utilities

March 5, 2015 – 11:00 AM PST/2:00 PM EST

Free Webinar: How

Improving the meter to cash process for customers has become a key initiative for utilities working to increase customer satisfaction and improve collections while managing costs. While mailed checks and in-person payments may never completely go away, the age of mobile technology is changing the way customers expect to view and pay their utility bills.

Join iFactor and Western Union as we share:

  • How smartphone adoption and advancements in mobile technology are changing the way consumers expect to interact with service providers.
  • What the next generation of billing and payments features holds for utility customers.
  • How mobile devices can support pre-pay, time-of-use, demand response and other meter-to-cash initiatives.
  • Best practices for implementing a mobile payment solution at your utility.

Register for the free webinar

Speakers

  • Rob Gilpin, Sales Director, iFactor
  • Alexis Blackstead, VP Product, Western Union
 
How

Free Webinar: How "Mobile" is Changing the Payment Landscape for Utilities

March 5, 2015 - 11:00 AM PST/2:00 PM EST

Improving the billing and payment process for customers has become a key initiative for utilities. Join iFactor and Western Union as we share how mobile technologies can help utilities increase customer satisfaction and improve collections while managing costs. Click for more information >>

 
Feb
11

Hydro One Launches Pilot Program for Outage Notifications

On November 28, Hydro One announced the launch of its new Outage Notification program. The program is powered by iFactor’s Notifi® product, and gives Hydro One customers the option to sign up for proactive text message or email alerts about outages that may be affecting their properties.

“To better serve our customers, we are piloting our new proactive Outage Notification tool,” said Carm Marcello, President and CEO, Hydro One. “Based on customer feedback, we know our customers want up-to-date information that will allow them to make decisions if the lights go out. This tool will now make getting that information even easier.”

Hydro One Outage Notification program - homepage promo, "Never Be Left in the Dark"

Outage Notification program promotion from Hydro One’s homepage

The current version of the Outage Notification service is a pilot available to over 132,000 residential customers in the areas of Alliston, Dundas, Orangeville, Bolton, Guelph, Thorold, and Simcoe. Customers can register for alerts on Hydro One’s website using their My Account login information, and will receive alerts when an outage is initially reported, when an estimated time of restoration is set or updated, and when outage restoration is confirmed.

The Hydro One Outage Notification program also allows customers to use text message keywords to pause, resume, or cancel text messaging by replying to any text message sent by the program. Hydro One has promoted the Outage Notification program on its homepage and on Twitter, and has included a page on its website with detailed information about the program.

Hydro One Outage Notification program - Twitter promo, "Hydro One is piloting outage notification through text message or email to customers. Log on to My Account to sign up."

Twitter promotion for the outage notification pilot program

Hydro One delivers electricity safely, reliably, and responsibly to homes and businesses across the province of Ontario. It owns and operates Ontario’s 29,000 km high-voltage transmission network that delivers electricity to large industrial customers and municipal utilities, and a 122,000 km low-voltage distribution system that serves about 1.3 million end-use customers and smaller municipal utilities in the province. Hydro One is wholly owned by the Province of Ontario.

 
How

Free Webinar: How "Mobile" is Changing the Payment Landscape for Utilities

March 5, 2015 - 11:00 AM PST/2:00 PM EST

Improving the billing and payment process for customers has become a key initiative for utilities. Join iFactor and Western Union as we share how mobile technologies can help utilities increase customer satisfaction and improve collections while managing costs. Click for more information >>

 
Feb
3

Press Release: iFactor Announces iShare™ Outage Data Publishing Solution at DistribuTECH

TEMPE, Arizona (February 3, 2015) – Today at DistribuTECH, iFactor announced the availability of the iShare Outage Data Publisher, a module of iFactor’s EnergySuite™ customer communication platform. The iShare solution allows utilities to easily publish real-time outage information to outside partners using easy-to-consume, industry standard protocols and formats.

iShare was developed as part of iFactor’s ongoing work on the Open Outage Data Initiative, an initiative started in response to a challenge set forth by the White House Office of Science and Technology Policy to improve disaster response and recovery efforts. The solution leverages the iFactor EnergySuite platform to allow utilities to control the level of detail made available and to ensure consistency across communications. This data is expected to be used by trusted partners such as such as first responders, emergency operations, and other public stakeholders to enhance decision making and situation awareness during times of crisis.

“We feel it’s important to support the growing needs of our utility clients to communicate with community stakeholders,” said Shazir Khan. “By leveraging our industry leading outage communication software, we’re able to offer a secure and convenient solution for utilities seeking to improve their communications with community stakeholders.”

For a limited time, iFactor is offering the iShare Outage Data Publisher for free to utilities utilizing its Storm Center™ Version 4 outage map solution. For additional information on the product, visit iFactor at DistribuTECH: http://www.ifactorconsulting.com/DTech2015.

About iFactor

iFactor develops software products and delivers complete communication solutions for the utility sector, delivering information to more than 150 million people in North America through deployments at more than 45 utilities. iFactor’s products and solutions enable utilities to leverage connected technologies such as the web, mobile web, and smart phones to interact with their customers. Visit www.ifactorconsulting.com for more information.

Contact:
Alison Copeland, iFactor
alison@ifactorconsulting.com
480.584.3041

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How

Free Webinar: How "Mobile" is Changing the Payment Landscape for Utilities

March 5, 2015 - 11:00 AM PST/2:00 PM EST

Improving the billing and payment process for customers has become a key initiative for utilities. Join iFactor and Western Union as we share how mobile technologies can help utilities increase customer satisfaction and improve collections while managing costs. Click for more information >>