Green Mountain Power (GMP) has released iOS and Android mobile apps developed by utility communications software company iFactor. The apps offer GMP customers access to real-time energy usage, account management, bill payment, and outage information options.
Through the apps, GMP customers can log in to the same accounts they use for GMP’s website, or use the app to create a new account. The app home screen offers customers the option to view billing information, make a payment, look up payment locations, monitor their energy usage, view power outage information, or contact GMP by phone or on social media.
Customers participating in GMP’s ongoing Smart Home pilot program also have access to real-time energy usage information and more control over some of their power usage, thanks to an internet gateway that connects their smart meter and smart plugs to the mobile apps.
The GMP apps were designed through collaboration between iFactor and GMP with the goal of creating mobile apps that would be both valuable and intuitive to customers. Depending on the results of the Smart Home pilot, future updates to the apps could provide real-time energy usage information and appliance control to all of GMP’s customers.
About Green Mountain Power
Green Mountain Power serves approximately 265,000 residential and business customers in Vermont and has a vision to be the best small company in America by empowering customers to save money and move to clean energy sources. GMP recognizes the role of electric utilities is changing and is focused on a new way of doing business to meet the needs of customers with integrated services, while continuing to generate clean, cost-effective and reliable power in Vermont. More information at: www.greenmountainpower.com.
iFactor develops software products and delivers complete communication solutions for the utility sector, delivering information to more than 150 million people in North America through deployments at more than 45 utilities. iFactor’s products and solutions enable utilities to leverage connected technologies such as the web, mobile web, and smart phones to interact with their customers. Visit www.ifactorconsulting.com for more information.
Alison Copeland, iFactor
iFactor has mobile solutions that can help utilities and customers alike to save time and money, quickly access important information and increase productivity. Interested in developing a mobile communications strategy for your utility? Watch our video and contact iFactor to learn more.