In December 2011, PSEG Long Island was selected by the Long Island Power Authority (LIPA) to take over management of the electric system on Long Island and in the Rockaways beginning January 2014. The 12-year contract includes commitments to improve customer satisfaction and provide safe, reliable service for Long Island’s 1.1 million electric customers.
In order to provide a seamless transition to the new management, iFactor worked with PSEG Long Island to re-brand the alert system and outage map from the previous branding to PSEG Long Island. The re-branded websites, SMS messaging, and email message templates, along with an updated text messaging shortcode, were launched on January 1, 2014.
The newly managed system has already faced several winter storms, and initial feedback on PSEG Long Island’s response has been positive. Responding to storm related outages, the PSEG Long Island alert system processed a total of 4,654 messages between January 1 and January 8, and the company reported in a January 3 storm update that “The majority of customers were restored in an average of less than an hour.” Starting on February 3, another series of winter storms affected more than 22,000 customers, and the PSEG Long Island alert system processed a total of 19,161 messages between February 3 and February 6.
iFactor has mobile solutions that can help utilities and customers alike to save time and money, quickly access important information and increase productivity. Interested in developing a mobile communications strategy for your utility? Watch our video and contact iFactor to learn more.