Sep
29

Energy Central Interviews iFactor’s Brad Sileo for Mobile Utility Week – Part III

In the final part of Brad’s interview with Energy Central for Mobile Utility Week, Brad talks about how utilities can achieve higher customer engagement by implementing preference management in their mobile strategy. Make sure you don’t miss Part I and Part II!

 
 

iFactor has mobile solutions that can help utilities and customers alike to save time and money, quickly access important information and increase productivity. Interested in developing a mobile communications strategy for your utility? Watch our video and contact iFactor to learn more.

 
Sep
26

Energy Central Interviews iFactor’s Brad Sileo for Mobile Utility Week – Part II

In Part II of Brad’s interview with Energy Central for Mobile Utility Week, he discusses using data to provide real-time information for customers and the importance of keeping up with changes in mobile technology to meet customer expectations. Haven’t seen Part I? You can watch it here.

Don’t miss the third and final part of Brad’s interview with Energy Central, which will be published this Monday.

 
 

iFactor has mobile solutions that can help utilities and customers alike to save time and money, quickly access important information and increase productivity. Interested in developing a mobile communications strategy for your utility? Watch our video and contact iFactor to learn more.

 
Sep
24

Energy Central Interviews iFactor’s Brad Sileo for Mobile Utility Week – Part I

In a recent interview with Energy Central TV, iFactor’s VP of Business Development, Brad Sileo, discusses the impact mobile technology continues to have on the utility industry. In Part I of the interview, Brad discusses how advances in mobile technology have changed the way businesses serve their customers and lessons utilities can learn from other industries to create great mobile experiences.

Part II of Brad’s interview will be posted this Friday. Stay tuned!

 
 

iFactor has mobile solutions that can help utilities and customers alike to save time and money, quickly access important information and increase productivity. Interested in developing a mobile communications strategy for your utility? Watch our video and contact iFactor to learn more.

 
Sep
13

Updates to LG&E and KU’s Outage Map and Mobile App Enhance Customer Experience

LG&E and KU has updated its online outage map and mobile app to add weather radar information and improve the customer experience on mobile devices.

“Communicating outage information via this tool has proven to be very valuable,” said John P. Malloy, vice president of Customer Services, in a news release about the outage map updates. “As a result, the company saw the need to implement enhancements to the existing system and maintain the most up-to-date technology to enhance the customer experience.”

L: Facebook post announcing map updates; R: Mobile web outage map screenshot with weather overlay

L: Facebook post announcing map updates; R: Mobile web outage map screenshot with weather overlay

LG&E and KU’s updated outage map is optimized for use on both desktop and mobile web browsers and includes an enhanced user interface. One new feature is the addition of  a weather overlay that allows customers to view current weather in the area. The Utility’s updated mobile app also includes a mobile version of the outage map, as well as outage summary tables and a list of contact information for the Utility.

Mobile app home screen

Mobile app home screen

Mobile app outage map

Mobile app outage map

Mobile app outage summary table

Mobile app outage summary table

 
 

iFactor has mobile solutions that can help utilities and customers alike to save time and money, quickly access important information and increase productivity. Interested in developing a mobile communications strategy for your utility? Watch our video and contact iFactor to learn more.

 
Sep
10

Join iFactor at Energy Central’s Mobile Utility Week in Phoenix

Don’t miss iFactor at Energy Central’s inaugural Mobile Utility Week, September 15-16, 2014 in Phoenix, AZ. iFactor is proud to be a sponsor of this must-attend conference for utilities who want to implement or enhance their current mobile program to improve customer satisfaction, employee efficiency, customer communications reliability, and regulatory compliance.

iFactor is also excited to have our very own Brad Sileo presenting alongside Todd LaMothe of Green Mountain Power on “Why Utilities Must Go ‘Mobile’ Now – And What’s In Store for The Future.”

For a preview of the event’s content, watch the Energy Central video below about how mobile technology is impacting the utility industry. The video features Brad Sileo, iFactor’s VP of Business Development.

Haven’t registered yet? As a sponsor of Mobile Utility Week, iFactor can offer our utility clients a special discount:

  • Single registration: 50% off
  • Group registration: purchase three for the price of one

Why join us at Mobile Utility Week? By attending, you will

  • Hear from your peers: How and why did they get their mobile program where it is today?
  • Learn from case studies: Save your utility money by applying lessons learned. What worked? What didn’t?
  • Hear from leading industry utilities: ComEd, CenterPoint, Pepco Holdings, and more
  • Identify the solutions necessary to run a successful mobile program while improving reliability

For more details on the event and information about the breakout sessions and speakers, click here.

Make sure to use the promo code MUW14SO for both offers!

Register Now

 
 

iFactor has mobile solutions that can help utilities and customers alike to save time and money, quickly access important information and increase productivity. Interested in developing a mobile communications strategy for your utility? Watch our video and contact iFactor to learn more.