Press Release: iFactor Delivers System Improvements Map for ComEd Customers

Working in collaboration with utility communications software developer iFactor, ComEd recently launched a new map that displays planned and completed infrastructure improvements throughout ComEd’s service territory. The System Improvements Map is designed to publicly share information and demonstrate the scope of the work that is being done to improve the grid and continue to provide ComEd’s customers with reliable power. ComEd’s System Improvements Map is powered… Click to continue »


Press Release: iFactor Announces PCI Certification, Delivers Highest Payment Security Standards

iFactor, a leading provider of utility customer communication solutions, announced today that its EnergySuite™ platform was certified compliant with the Payment Card Industry (PCI) Data Security Standards for handling payments within its mobile software applications. iFactor completed work… Click to continue>>


3 Things Utilities Can Learn From Iconic Brands

At this year’s E Source conference, E Source shared their “Power Walking” video, which provided some interesting (and funny) insights into how Americans feel about their utility. Click to continue>>


CoServ Includes Outage Map in Website Update

On October 4, CoServ upgraded its website to include an “always on” outage map powered by iFactor’s Storm Center. The map displays service disruptions and restoration information and complements CoServ’s service-disruption communication efforts on social media. CoServ is based in Corinth, Texas, about 30 miles north of Dallas, and serves more than 152,000 CoServ Electric Members and 85,000 CoServ Gas Customers across seven counties in North… Click to continue »


Southern Company Wins EMACS 2014 Gold Award for Outage Communications Initiatives

We are excited to announce that iFactor client Southern Company received the Gold Award for Outage Communications Initiatives at EMACS 2014! Click to continue>>