Did you miss us at DistribuTECH? Are you curious to learn more about the newest iFactor products? Would you love to see iFactor live? Watch Brad Sileo’s interview here!
iFactor is excited to announce our first annual customer event: iConnect! iConnect will provide our customers an opportunity to learn about the latest product features and development plans for our suite of utility communication software products. Attendees will also be able to provide feedback and discuss future product plans with the iFactor team, as well as network with other industry professionals. We have aligned our schedule with the Chartwell Web and Mobile Customer Interaction Summit, so you have the chance to attend both events in a single trip to double the learning and networking opportunities!
Stay up-to-date on iConnect news by visiting our event website and blog. If you have any questions or are interested in attending, please contact jamie@ifactorconsulting.com.
Join Entergy and iFactor to learn more about proactive communications at this webinar…
The nature of the utility-to-customer relationship is changing faster today than it has at any other time in recent history. A convergence of issues is driving this change, including:
Today’s utilities must foster these relationships with customers to establish the utility as a trusted energy partner as well as a business that is ‘easy’ to work with.
As a part of an overall strategy to accomplish this, several utilities have undertaken programs aimed at using online and mobile technologies to proactively share information with their customers and the public.
Offering a choice of channels to communicate on, while expanding the information available to the customer, provides a powerful change in this relationship, which can drive short term cost savings and provide a platform for the future of energy retailing and marketing.
This informational webinar discusses:
Don’t miss out on this great webinar on learning how to contact your customers before they contact you.
Register here.
Interested in learning more now? Contact us at sales@ifactorconsulting.com, visit us at www.ifactorconsulting.com, or call us at (800) 631-9839.
iFactor Consulting will be demonstrating a number of new solutions and products at the GE Smallworld Users Conference this year in September. Stop by booth 20 to see us in action! Below are just a handful of items we’ll be discussing, and as always, we’re ready to answer any of your questions and provide solutions to all of your problems.
Proactive Outage Communications
iFactor’s Notifi interfaces to PowerOn to provide a complete customer communications solution. See how Notifi can alert customers to predicated and confirmed outages, update them on ETR and restoration information, and even allow customers to report an outage with just a few key strokes using our innovative 2-way texting interface.
Web Maps Connector Features: Weather Information, Parcel Layers, and Route Finder
The Web Maps Connector product has two new datasets in its growing library of basemaps. The first is parcel boundary data from Digital Map Products. With this new layer in WMC, users can view parcel boundaries in Smallworld, and future releases of WMC will enable users to select these parcel boundaries for detailed attributes. The second is Doppler Radar from WeatherBug. With this layer, users can easily see which of their assets are being subject to severe weather events. In addition, the animation feature shows weather data up to three hours back. Finally, WMC also includes the Route Finder. This GUI uses the Bing Routing Web Service to provide directions between multiple waypoints. A user can add waypoints by using the trail or by selecting geometries on the map. The result is a highlighted route on the map that shows the shortest path between each waypoint.
Storm Center Outage Maps
Come check out the industry leading outage maps solution to see the latest developments with this product suite. We’ll be showing the latest integration with weather data, support for reviewing historical information, advanced features to managed ETR information, and iPhone integration for the product.
Cross Phasing in PowerOn
Ever needed to restore an outage with a phase other than the original phase? Core PowerOn doesn’t allow it, but with the Cross-phasing module from iFactor, you can feed a de-energized single-phase with some other single-phase. Customers are properly restored on the new phase. And when the cross-phased situation is removed, everything goes back to normal.
Our team at iFactor Consulting is prepared for another exciting and action-packed GE Smallworld Americas Users Conference. Come visit us in booth 20 to hear about our latest developments, ranging from weather layers in the Web Maps Connector product to cross phasing in PowerOn. We’ll be ready to answer all of your questions and show you demonstrations of our newest solutions and products. Keep an eye on our blog and Twitter page over the next few weeks as we announce some of the demos that will be available during the conference.
Also, don’t forget to enter our iPad giveaway! Stop by the booth for a demo and give us a business card, or simply Tweet about @iFactor or the #swuc! The winners will be announced via our Twitter feed by the closing conference session on Saturday.
iFactor will be sponsoring this year’s opening cocktail reception on Thursday – we look forward to seeing you there!
