Did you know that from 2009 to 2012, internet use on mobile devices nearly doubled among American adults? In our new white paper, Trends in Mobile Usage with Implications for Utility Companies, we examine how the rise in smartphone adoption and mobile internet usage is increasing the demand for utility customer communications via mobile channels.
For an in-depth look into the recent trends in mobile usage, as well as insights into the future of smartphone adoption and mobile internet usage, download our free white paper. Topics covered in the the white paper include:
- Smartphone ownership and mobile internet usage statistics
- Differences in smartphone adoption and internet usage between age demographics
- Suggestions for creating a mobile customer communication strategy
To schedule a demo of an iFactor customer communication product, visit here.
Free Webinar: How "Mobile" is Changing the Payment Landscape for Utilities
March 5, 2015 - 11:00 AM PST/2:00 PM EST
Improving the billing and payment process for customers has become a key initiative for utilities. Join iFactor and Western Union as we share how mobile technologies can help utilities increase customer satisfaction and improve collections while managing costs. Click for more information >>