Notifi
Notifi® is the leading proactive and interactive customer communications platform designed specifically for utilities. In the age of smart, your customers expect smart communication. With notification preference management, standard utility system interfaces, automated outbound event processing, and support for ad hoc two-way transactions, Notifi delivers just that.
& 120. Use authorization code: 0000
STAT: check outage status
HELP: more info
STOP: to end demo session
Two-Way SMS / Text Messaging
Two-Way SMS / Text Messaging
Two-way SMS provides the ultimate convenience for customers on the go. Transactions for account balance, payment extensions, outage reporting, outage status, energy usage inquiries and more can be completed with a simple text message. Your customers now have even fewer reasons to call the call center.
Shortcodes, Longcodes, Pseudocodes
Shortcodes, Longcodes, Pseudocodes
Notifi supports dedicated shortcodes, longcodes, and shared codes that are transparent to the user. Our consultants can help you find the right options to represent your company in the SMS space
Outbound Notifications
Outbound Notifications
Outage alerts, bill reminders, payments by text, disconnect alerts, estimated restoration time updates, and load curtailment notifications are just a few of the proactive message campaigns provided by Notifi that result in better customer service with real cost savings.
Customer Preferred Channels
Customer Preferred Channels
Notifi supports the channels that your customers prefer, including SMS, voice, email, social media, and in-app alerts on smart devices such as iPhone and Android. No other solution provides as many options to connect with your customers.
SmartFlows
SmartFlows™
Notifi’s unique SmartFlow™ technology provides a way to model specific business processes within message workflows that ensure all of your communication channels are synchronized, resulting in a consistent user experience regardless of the medium used. Our standard SmartFlows for common utility transactions allow you to harness our experience and get up and running quickly.
SpeedyReg™
SpeedyReg™ – A Notifi Exclusive
For the large number of customers that have a single account and a single phone number, the sign-up process is streamlined so that users can simply text “reg” and automatically receive outbound notifications for their account.
Secure Meets Scalable
Secure Meets Scalable
Notifi couples the latest cloud technologies with ultra-secure encryption to provide on-demand scalability. Communicating quickly and predictably with your customers during a major event is critical to customer satisfaction and call deflection.